A Day Of Listening

Listening is, in so many ways, the social equity of the world-class cultures that evolve into world-class organizations. Listening makes people feel special (and talent leaves organizations mainly because they didn't feel special). Listening shows respect. Listening allows you to gather the data that will improve everything you do. I guess what I'm suggesting to you is that brilliant performers are brilliant listeners.
Today, just for a day, make the decision to listen masterfully. Don't interrupt. Don't rehearse your answer while the other person is speaking. And don't dare check your email or search for text messages while another human being is sharing their words. Just listen. Just hear. Just be there for that person.
Everyone has a voice. And we all crave to be heard. Just watch the great things that unfold when you do.

Most Powerful Word

A day after I posted this, and its time for the answer. The most powerful word in the world is your name. No matter who you are, where you live...its always the same. 
Take the simple scenario: couple enjoying some time together, when suddenly the boy wants to let the girl know how much he loves her. Two options he can use:
Saying: "Kelly, I love you" or "I love you, Kelly"

The first is best, since when somebody says your name he attracts your attention instantly. Therefore, the first option is the strongest, and the most influential.
This was your first mentalism clue ;)